Payment Policy

At Roselle & Ivy, we are committed to providing a secure, reliable, and convenient payment experience. This Payment Policy explains the payment methods we accept, how payments are processed, and how refunds are handled.

1. Accepted Payment Methods

We offer a variety of secure payment options to make your shopping experience as convenient as possible.

Available payment methods may vary depending on your country or region and may include:

  • Visa

  • Mastercard

  • American Express (where available)

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Other locally supported payment methods available at checkout

The payment options displayed during checkout are the methods currently available for your location.

2. Secure Payments

Your security is our priority.

All payments made through Roselle & Ivy are processed using industry-standard encryption and secure SSL (Secure Socket Layer) technology.

We partner only with trusted and certified payment providers to ensure your personal and financial information remains protected.

Roselle & Ivy never stores your full credit card or payment details on our servers.

3. Payment Authorization

When you place an order, your payment must be successfully authorized before we begin processing your purchase.

If a payment cannot be verified or is declined by your bank or payment provider, your order may be delayed, placed on hold, or cancelled.

Customers are responsible for ensuring that sufficient funds and accurate payment information are provided at checkout.

4. Order Processing

Orders will only enter our fulfillment process after payment has been successfully completed.

Once payment has been confirmed, you will receive an order confirmation email and your order will proceed to preparation and shipment.

5. Currency

Orders are charged in the currency displayed during checkout.

If your bank account uses a different currency, your financial institution or payment provider may apply exchange rates or additional conversion fees.

Roselle & Ivy has no control over these exchange rates or bank fees.

6. Fraud Prevention

To protect both our customers and our business, certain transactions may be subject to additional security checks.

In some cases, we may request additional verification before processing an order.

We reserve the right to refuse, cancel, or refund any order if fraudulent activity or unauthorized payment is suspected.

7. Refunds

If you are eligible for a refund under our Return & Refund Policy, your refund will be processed using the original payment method.

Approved refunds are typically issued within 14 business days after:

  • The returned item has been received (where applicable)

  • The return has been inspected and approved

Depending on your payment provider or bank, it may take several additional business days before the refunded amount appears in your account.

8. Failed or Duplicate Payments

If you believe you have been charged more than once or experience any payment-related issue, please contact our Customer Support team before contacting your bank.

We will investigate the transaction and work with you to resolve the issue as quickly as possible.

9. Chargebacks

If you experience any issue with your order, we kindly ask that you contact our Customer Support team first.

Most concerns can be resolved quickly through our support process.

Initiating a chargeback without first giving us the opportunity to assist may delay the resolution of your order while the payment provider investigates the dispute.

10. Contact Us

If you have any questions regarding payments, billing, or refunds, please contact our Customer Support team.

Roselle & Ivy

Customer Support Email: Info@roselle&ivy.com

Our team is committed to providing prompt assistance and ensuring that every payment inquiry is handled professionally.