Terms & Conditions

Welcome to Roselle & Ivy. These Terms & Conditions govern your access to and use of our website, products, and services. By placing an order through our website, you agree to be bound by these Terms & Conditions, along with our Privacy Policy, Return & Refund Policy, Shipping Policy, Cookie Policy, and any other policies published on our website.

Please read these Terms carefully before placing an order.

1. Acceptance of These Terms

By accessing our website or placing an order, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You agree to comply with these Terms & Conditions and all applicable laws.

If you do not agree with these Terms, please do not use our website.

2. Products & Product Information

We make every reasonable effort to ensure that all product descriptions, images, prices, specifications, and availability are accurate.

However:

  • Product colors may vary slightly due to monitor and device settings.

  • Minor variations in size, material, or finish may occur.

  • Product packaging may differ from images shown.

  • We reserve the right to correct any typographical errors, pricing mistakes, or inaccuracies at any time without prior notice.

Such corrections do not automatically entitle customers to compensation.

3. Orders & Payment

All orders are subject to acceptance and product availability.

Orders will only enter processing after full payment has been successfully received.

We reserve the right to refuse or cancel an order in situations including, but not limited to:

  • Suspected fraud

  • Incorrect pricing

  • Payment issues

  • Product availability errors

Available payment methods may vary depending on your country or region.

All transactions are processed through secure, trusted payment providers.

4. Order Processing & Shipping

Roselle & Ivy works with trusted international fulfillment partners to efficiently deliver products worldwide.

Estimated processing time:

  • 1–3 business days

Estimated shipping time:

  • 1–7 business days, depending on your destination and shipping method.

Please note:

  • Delivery times are estimates and are not guaranteed.

  • Delays caused by customs inspections, weather conditions, public holidays, logistics providers, or circumstances beyond our control may occur.

  • International shipments may be subject to customs duties, taxes, or import fees depending on your country's regulations. These charges are the responsibility of the customer unless otherwise stated.

5. Returns, Refunds & Cancellations

Please refer to our Return & Refund Policy for detailed information regarding returns and refunds.

If you need to modify or cancel your order, please contact us immediately after placing it.

While we will always try to accommodate your request, orders that have already entered processing or have been shipped may no longer be eligible for cancellation.

Refund requests and chargebacks should not be initiated before contacting our Customer Support team so we have the opportunity to resolve any issues quickly and fairly.

6. Pricing

All prices displayed on our website are shown in the applicable currency.

We reserve the right to change prices, promotions, discounts, and product availability at any time without prior notice.

If an obvious pricing error has occurred, we reserve the right to cancel the affected order and issue a full refund if payment has already been received.

7. Limitation of Liability

To the fullest extent permitted by applicable law:

  • Roselle & Ivy shall not be liable for indirect, incidental, or consequential damages resulting from the use of our products or website.

  • Our total liability for any claim relating to a product shall never exceed the purchase price paid for that specific item.

  • We are not responsible for delays or delivery issues caused by shipping carriers, customs authorities, natural disasters, strikes, or other events beyond our reasonable control.

  • Customers are responsible for ensuring that the shipping address provided during checkout is accurate.

Nothing in these Terms limits any mandatory consumer rights provided under applicable law.

8. Intellectual Property

All content available on the Roselle & Ivy website—including but not limited to:

  • Logos

  • Product descriptions

  • Images

  • Graphics

  • Videos

  • Website design

  • Text

  • Branding

is the exclusive property of Roselle & Ivy or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

9. Customer Complaints

If you experience any issue with your order or our services, we encourage you to contact our Customer Support team.

To help us resolve your concern as efficiently as possible, please include:

  • Your order number

  • A clear description of the issue

  • Supporting photographs where applicable

We aim to respond to all customer inquiries within 5 business days.

10. Privacy

Your privacy is important to us.

The collection, storage, and processing of your personal information are governed by our Privacy Policy, which forms an integral part of these Terms & Conditions.

11. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Any changes will become effective immediately upon publication on this website.

By continuing to use our website after updates have been posted, you agree to the revised Terms.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in the country where Roselle & Ivy is established, together with any mandatory consumer protection laws that apply to customers in their country of residence.

Any disputes that cannot be resolved amicably shall be submitted to the competent court with jurisdiction under applicable law.

13. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Roselle & Ivy

Customer Support Email: Info@roselle&ivy.com

Our team is committed to providing professional support and responding to your inquiries as quickly as possible.