Privacy Policy

At Roselle & Ivy, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, or interact with our customer support.

We process your personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Information We Collect

When you visit our website or place an order, we may collect the following personal information:

Personal Information

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

Order Information

  • Products purchased

  • Order history

  • Payment status

  • Delivery information

  • Refund and return history

Payment Information

For your security, Roselle & Ivy does not store your payment details. Payments are securely processed by trusted third-party payment providers.

Technical Information

When visiting our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage statistics

  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Arrange shipping and delivery

  • Send order confirmations and tracking updates

  • Provide customer support

  • Respond to questions and requests

  • Prevent fraud and unauthorized transactions

  • Improve our website, products, and customer experience

  • Comply with legal obligations

  • Send promotional emails and marketing communications only when you have provided your consent

3. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

  • Performance of a contract (processing your order)

  • Your consent (for example, marketing communications)

  • Compliance with legal obligations

  • Our legitimate business interests, including fraud prevention, website security, analytics, and improving our services

4. Sharing Your Information

We only share your personal information when it is necessary to operate our business and provide our services.

Your information may be shared with:

  • Trusted payment providers

  • Shipping and logistics partners

  • Product suppliers responsible for processing and fulfilling your order

  • IT service providers

  • Analytics and marketing platforms (only where applicable and subject to your cookie preferences)

  • Government authorities when legally required

We never sell, rent, or trade your personal information to third parties.

As a global e-commerce business, some products may be shipped directly from our trusted fulfillment partners located outside the European Economic Area (EEA), including China. Where international data transfers occur, we ensure appropriate safeguards are in place to protect your personal information in accordance with applicable privacy laws.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal obligations.

Certain financial and tax-related records may be retained for up to 7 years, where required by applicable law.

6. Cookies

Roselle & Ivy uses cookies and similar technologies to:

  • Ensure our website functions properly

  • Improve website performance

  • Analyze visitor behavior

  • Personalize your shopping experience

  • Display relevant advertisements

You can manage or withdraw your cookie preferences at any time through our cookie banner or your browser settings.

For more information, please refer to our Cookie Policy.

7. Data Security

Protecting your personal information is important to us.

We implement appropriate technical and organizational security measures to safeguard your information against:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

All payments on our website are encrypted using secure SSL (Secure Socket Layer) technology.

Although we strive to use commercially acceptable methods to protect your data, no method of electronic transmission or storage is completely secure.

8. Your Rights

If you are located in the European Economic Area (EEA), United Kingdom, or another jurisdiction with similar privacy laws, you have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your personal data

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request data portability

  • Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us using the email address below.

9. Third-Party Services

Our website may contain links to third-party websites or use third-party services, including payment processors and analytics providers.

We are not responsible for the privacy practices of these third parties. We encourage you to review their respective privacy policies before providing any personal information.

10. Children's Privacy

Roselle & Ivy does not knowingly collect personal information from children under the age of 16.

If you believe that a child has provided us with personal information, please contact us immediately so that we can remove the information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.

The latest version will always be available on this page, together with the "Last updated" date shown at the top.

12. Contact Us

If you have any questions regarding this Privacy Policy or the way we handle your personal information, please contact us.

Roselle & Ivy

Customer Support Email:Info@roselle&ivy.com