Shipping & Delivery Policy

At Roselle & Ivy, we are committed to delivering your order as quickly, safely, and efficiently as possible. Please read the information below regarding our shipping process and delivery times.

1. Order Processing

All orders are carefully prepared before shipment.

Estimated processing time:

  • 1–3 business days

Processing includes order verification, quality checks, packaging, and preparation for shipment.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Please note that processing times may be slightly longer during holidays, promotional events, or periods of exceptionally high demand.

2. Estimated Delivery Time

After your order has been shipped, the estimated delivery time is typically:

  • 1–7 business days, depending on your destination and the shipping service selected.

Please note that delivery estimates are not guaranteed and may vary due to:

  • Customs inspections

  • Severe weather conditions

  • Public holidays

  • Carrier delays

  • Peak shopping seasons

  • Other circumstances beyond our reasonable control

We appreciate your patience should any unexpected delays occur.

3. Shipping Origin

To reduce unnecessary warehousing, minimize waste, and lower our environmental impact, many of our products are shipped directly from our trusted international fulfillment partners.

Depending on the product and destination, your order may be dispatched from one of our fulfillment centers located in different regions, including Asia.

This allows us to offer a broader product selection while maintaining competitive prices.

4. Shipping Costs

Shipping costs are calculated during checkout and depend on factors such as:

  • Delivery destination

  • Shipping method selected

  • Weight and size of the order

Any applicable shipping charges will always be displayed before you complete your purchase.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number by email.

Customers are responsible for monitoring the shipment using the provided tracking information.

Please regularly check your tracking updates to stay informed about:

  • Estimated delivery dates

  • Delivery attempts

  • Collection point notifications

  • Shipping status updates

If you experience any issues with your shipment, please contact our Customer Support team before initiating a payment dispute or chargeback. We are committed to resolving delivery concerns as quickly as possible.

6. Delivery Responsibility

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error in your shipping information, please contact us immediately. While we will make every reasonable effort to update your order before shipment, address changes cannot be guaranteed once processing has begun.

If tracking information indicates that a package has been successfully delivered but you cannot locate it, we recommend:

  • Checking with household members

  • Looking around your property

  • Contacting neighbors

  • Contacting your local delivery carrier

If the issue cannot be resolved, please contact our Customer Support team, and we will gladly assist you in investigating the delivery.

7. Customs, Duties & Import Taxes

Depending on your country's regulations, international shipments may be subject to customs duties, import taxes, or additional fees.

Unless otherwise stated, these charges are the responsibility of the customer and are determined by the customs authorities of the destination country.

Roselle & Ivy has no control over these charges and cannot predict their amount.

8. Delayed or Lost Shipments

Although most orders arrive within the estimated delivery timeframe, occasional delays may occur.

If your order appears delayed or your tracking has not updated for an extended period, please contact our Customer Support team.

We will work directly with the shipping carrier to investigate the shipment and provide the most appropriate solution whenever possible.

9. Contact Us

If you have any questions regarding shipping, delivery, or tracking, our Customer Support team is here to help.

Roselle & Ivy

Customer Support Email:Info@roselle&ivy.com

We strive to respond to all shipping-related inquiries as quickly as possible and appreciate your patience while we assist you.